Refund Policy | RC Web

Two-Payment Project Structure

All projects at RC Web Solutions LLC are structured with a two-payment system designed to protect both parties and ensure commitment to project success:

First Payment (50%): Required to initiate the project and begin development work
Second Payment (50%): Due upon project completion and delivery

Once the first payment is processed, your project begins immediately and our team commences work on your specifications.

NO Refunds After First Payment

⚠️ IMPORTANT: Once the first payment is processed, it becomes immediately NON-REFUNDABLE.

When you make the first payment, the project starts immediately and our team begins investing time, resources, and expertise into your project. This includes:

Project planning and architecture design
Resource allocation and team assignment
Initial development and setup
Communication and project management
Time committed by our development team

If you decide not to continue with the project after the first payment has been made, no refund will be issued as we have already invested significant time and resources into initiating your project.

Cancellation Before Payment

✓ You may cancel your order at any time BEFORE making the first payment with no penalty.

We understand that circumstances change. If you need to cancel before making your first payment, simply contact us and we'll close your project request with no charges or obligations. However, once the first payment is processed, the no-refund policy takes effect immediately.

Non-Refundable Items

The following items and services are non-refundable under all circumstances:

Custom development work and coding
Design services and mockups created specifically for your project
Third-party services purchased on your behalf (domain names, hosting, licenses, etc.)
Consultation hours and project planning time
Any work performed or in progress at the time of cancellation request
Completed projects or delivered milestones

Project Changes and Scope Modifications

We understand that project requirements may evolve. Here's how we handle changes:

Minor Adjustments: Small tweaks and refinements within the original scope are included at no extra charge
Scope Increases: Significant additions or changes may require additional payment, which will be quoted separately
Communication: All changes will be discussed and agreed upon before implementation

Note: Changes to project scope do not affect the non-refundable status of the initial payment.

Our Quality Guarantee

While we maintain a strict no-refund policy, we are committed to your satisfaction:

We work closely with you throughout the project to ensure it meets your expectations
We provide regular updates and opportunities for feedback
We make revisions within the agreed scope to ensure you're happy with the final product
We don't request the final payment until you approve the completed work
Post-launch support is included to address any technical issues

Questions? Contact Us First

If you have any questions or concerns about starting a project, please contact us BEFORE making your first payment.

We're happy to discuss your project requirements, timeline, deliverables, and address any concerns to ensure you're completely comfortable before committing to the project.

Email: contactus@rcweb.dev

Phone: +1 346-375-7534

Dispute Resolution

In the unlikely event of a dispute regarding our services or this refund policy:

We encourage open communication to resolve any issues directly
Contact us immediately if you have concerns about the project direction
We'll work collaboratively to find a solution that addresses your needs
All disputes will be handled professionally and in good faith

Your Agreement

By making a payment for our services, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that the first payment is non-refundable and that work will begin immediately upon receipt of payment.