Privacy Policy

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Access Link means the private, token-based link We email You to follow Your project or pay an invoice. The Service has no client accounts or passwords.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information.
• CCPA and/or CPRA refers to the California Consumer Privacy Act (the “CCPA”) as amended by the California Privacy Rights Act of 2020 (the “CPRA”).
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to RC Web Solutions LLC, a Texas limited liability company based in Houston, Texas. For the purposes of the GDPR, the Company is the Data Controller.
• Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United States (State of Texas)
• Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
• GDPR refers to EU General Data Protection Regulation.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• SMS Marketing refers to text message communications sent to Your mobile device for marketing, promotional, transactional, or informational purposes.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to RC Web, accessible from rcweb.dev
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Physical address
• Payment details: card payments are processed by Stripe, which never shares Your full card number with Us; Zelle transfers are handled by Your bank
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

SMS and Text Messaging Data

When You opt-in to receive SMS communications from Us, We collect and process:

• Your mobile phone number
• Your consent records and opt-in date/time
• Message delivery status and timestamps
• Your responses to our messages (including STOP, HELP, and other keywords)
• Device and carrier information related to message delivery

SMS Marketing and Text Message Communications

How We Use SMS Marketing

We may use SMS (text messaging) to communicate with You for various purposes, including but not limited to:

• Promotional and informational messages about our services
• Transactional messages related to your account or services
• Appointment reminders and confirmations
• Service updates and notifications
• Customer support and responses to your inquiries
• Delivery of requested information (such as guides or resources)

Your Consent to Receive SMS Messages

You may opt-in to SMS communications by:

• Texting a keyword to our business phone number (+1 346-375-7534)
• Checking a consent box on our website or forms
• Verbally providing consent during customer service interactions
• Opting in when You hire Us or set up a service

Message Frequency and Charges

• Message Frequency: The frequency of messages varies depending on your interaction with our services. You may receive up to 4 marketing messages per month. Transactional and service-related messages are sent as needed.
• Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan. Please check with your mobile carrier for details on your plan.
• Carrier Limitations: Messages are sent via supported carriers. Not all carriers are supported. Check with your carrier for availability.

How to Opt-Out

You can opt-out of receiving SMS messages at any time by:

• Texting “STOP” to any message you receive from us
• Texting “UNSUBSCRIBE” to our number
• Replying “STOP” to +1 346-375-7534
• Contacting us via email at contactus@rcweb.dev
• Calling us at +1 346-375-7534

After you opt-out, you will receive one final confirmation message. You will not receive any further messages unless you opt back in.

Help and Support

For help or more information about our SMS program, you can:

• Text “HELP” to any message from us
• Contact us at contactus@rcweb.dev
• Call us at +1 346-375-7534
• Visit our website at rcweb.dev

SMS Privacy and Data Security

We take the privacy and security of your phone number and SMS data seriously:

• Your phone number will not be shared with third parties for their marketing purposes
• We use secure systems to transmit and store your phone number
• We work with reputable SMS service providers (including Twilio) who comply with industry standards
• Your SMS data is subject to the same privacy protections as other Personal Data described in this policy

Compliance

Our SMS marketing practices comply with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Guidelines
• Mobile Marketing Association (MMA) Guidelines
• Federal Communications Commission (FCC) regulations
• State-specific regulations including CCPA/CPRA

Project Data

When You hire Us, We collect and store the information needed to deliver and document Your project:

• Your name, email address and the plan You purchased
• Project information and milestone status
• Payment history and invoice records
• Your acceptance of our Terms of Service

You can follow Your project’s progress through a private link We send You by email; no account or password is required. This data is used solely to provide You with project visibility and maintain accurate records of our business relationship.

AI Tools and Development Assistance

RC Web Solutions LLC may use artificial intelligence tools to enhance our development process and service delivery:

• Code Development: AI assistants may be used to help write, review, and optimize code
• Content Generation: AI may assist in drafting documentation, emails, or initial content
• Customer Support: the chat assistant on this website generates its replies with OpenAI (see Service Providers below)

All AI-generated content is reviewed and approved by our human team before delivery. The use of AI tools does not affect our commitment to quality, security, and confidentiality of your project.

Subscription and Payment Data

When You subscribe to Our services, We collect and store the following information:

• Your name and email address
• Subscription plan details and billing cycle
• Payment history and invoice records
• Subscription status (active, cancelled, past due)

Important: We do not store your full credit card number. All payment processing is handled securely by Stripe, which stores your payment details in compliance with PCI-DSS standards.

Stripe Customer Portal

We use the Stripe Customer Portal to allow You to manage Your subscription. Through the portal, You can:

• Update Your payment method
• View billing history and download invoices
• Cancel Your subscription

You can access the Customer Portal at any time by visiting rcweb.dev/manage-subscription.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To deliver Your project: to send You the private Access Links for Your project status, invoices and payments.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide You with news and general information about the services which We offer.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

Data Retention

We retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

• Client Project Data: Retained for 3 years after project completion for warranty, support, and legal compliance purposes
• Payment Records: Retained for 7 years as required by tax and accounting regulations
• Marketing Data: Retained until You opt-out or request deletion
• Website Usage Data: Retained for up to 14 months (our Google Analytics event data retention setting)
• SMS Consent Records: Retained for 4 years after last interaction as required by TCPA

After the retention period expires, Your data will be securely deleted or anonymized, unless a longer retention period is required by law.

International Data Transfers

Your information, including Personal Data, may be transferred to and maintained on servers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

We use third-party service providers based in the United States, including:

• Stripe (payment processing) - USA/EU
• Twilio (SMS services) - USA
• Resend (email services) - USA
• Google (analytics, reCAPTCHA) - USA/Global
• OpenAI (AI chat assistant) - USA
• Sentry (error monitoring) - USA
• Calendly (appointment scheduling) - USA
• Vercel (hosting) - USA/Global

These providers comply with applicable data protection frameworks and implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) where applicable.

Service Providers

Analytics

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit: https://policies.google.com/privacy

Email Marketing

Resend

Their Privacy Policy can be viewed at: https://resend.com/legal/privacy-policy

SMS Service Providers

Twilio

We use Twilio as our SMS service provider to send you text messages. Twilio’s services are subject to their privacy policy and terms of service.

Twilio Privacy Policy: https://www.twilio.com/legal/privacy

Payments

Stripe

Their Privacy Policy can be viewed at: https://stripe.com/privacy

Zelle

Their Privacy Policy can be viewed at: https://www.zellepay.com/privacy-policy

Advertising Measurement

We are not running paid advertising at the moment, so no ad pixel is loaded. If We run campaigns in the future, We may load Google Ads, the Meta Pixel or the LinkedIn Insight Tag to measure whether those ads lead to contacts or purchases; this policy will be updated, and the measurement switch in the Cookies section below turns them off together with Analytics. Their privacy policies:

• Google Ads: https://policies.google.com/privacy
• Meta: https://www.facebook.com/privacy/policy
• LinkedIn: https://www.linkedin.com/legal/privacy-policy

AI Chat Assistant

OpenAI

The messages You type into the chat widget on this website are sent to OpenAI to generate the reply. We do not store chat transcripts, and under OpenAI’s API terms Your messages are not used to train their models. Please do not share passwords, payment details or other sensitive information in the chat.

OpenAI Privacy Policy: https://openai.com/policies/privacy-policy

Error Monitoring

Sentry

When something breaks on the website, technical details about the error (page, browser type and, in some cases, the IP address of the request) are sent to Sentry so We can fix it. This data is kept for 90 days.

Sentry Privacy Policy: https://sentry.io/privacy/

Appointment Scheduling

Calendly

When You book a call on our Schedule page, Calendly collects Your name, email address and the chosen time to create the appointment.

Calendly Privacy Policy: https://calendly.com/privacy

GDPR Privacy

Your Rights under the GDPR

You have the right under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data
• Request correction of the Personal Data that We hold about You
• Object to processing of Your Personal Data
• Request erasure of Your Personal Data
• Request the transfer of Your Personal Data
• Withdraw Your consent

CCPA/CPRA Privacy Notice

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

• The right to notice
• The right to know/access
• The right to say no to the sale or sharing of Personal Data (opt-out)
• The right to correct Personal Data
• The right to limit use and disclosure of sensitive Personal Data
• The right to delete Personal Data
• The right not to be discriminated against

Exercising Your CCPA/CPRA Rights

To exercise any of Your rights under the CCPA/CPRA, You may contact Us using the contact information provided at the bottom of this Privacy Policy.

Identity Verification: To protect Your privacy and security, We may ask You to verify Your identity before responding to Your request. We will match the identifying information You provide with the information We have on file. If We cannot verify Your identity, We may request additional information.

Authorized Agents: You may designate an authorized agent to make requests on Your behalf. To do so, You must provide the agent with written permission, and We may require proof of the agent’s authority and identity.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date at the top. For material changes We will also show a prominent notice on Our Service before the change takes effect.

Contact Us

If you have any questions about this Privacy Policy, including our SMS marketing practices, You can contact us:

• By email: contactus@rcweb.dev
• By phone: +1 346-375-7534

For SMS-related inquiries:

• Text “HELP” to any message from us
• Reply to +1 346-375-7534
• Email: contactus@rcweb.dev

To opt-out of SMS messages:

• Text “STOP” to any message from us
• Reply “STOP” to +1 346-375-7534

RC Web Solutions LLC — rcweb.dev